The Division of Information Technology is headquartered in the Engineering building, room 125. We provide support to most academic buildings and have staff offices in Engineering, Administration, and Academic IV A and B. DoIT services touch every member of the UMBC community through our portal (myUMBC), networks (wired and wireless), instructional support (Blackboard and AV Services), or Internet (email and web).
In an average year, DoIT handles 25,000 helpdesk requests, 18,000 audio-visual service requests, supports over 60 million web hits, and delivers 100 million email messages.
The mission of the Division of Information technology is to facilitate and implement the educational, research and administrative goals of UMBC through the development and delivery of information and instructional technology services to our customers, the UMBC community.
DoIT's purpose is to provide an advanced and integrated set of information and instructional technology services to faculty, staff, and students that make major contributions to the educational, research and administrative activities of UMBC.
DoIT staff strive to provide the best possible information and instructional technology services that our customers consider to be:
Easy to use Reliable Robust Cost-effective Secure.
Easy to use Reliable Robust Cost-effective Secure.
DoIT core values:
- We look to form partnerships within and outside the campus.
- We listen to and collaborate with our customers, who are the students, faculty and staff, to meet our collective goals.
- Our services are robust and reliable and we provide the highest quality support possible.
- We value technical innovation and creativity in developing cost-effective solutions to meeting campus goals.
- We value and respect each other, working as a team to leverage our individual strengths to deliver the best products and services possible.
- We strongly encourage professional development to keep our technical skills up to date as a means to minimize the complexity of technology for the campus.
- We are active in the UMBC, USM, and higher educational communities and participate in many ways to make UMBC the best it can be.
Office of the Vice President and CIO
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Vice President for Information Technology and CIO
Mr. John (Jack) Suess Jack@umbc.edu 410.455.2582 Homepage: http://bit.ly/e6uDtT Blog: http://bit.ly/felhWd Twitter: http://twitter.com/#!/jjsuess |
Units
The Division of Information Technology has three major units: Business Technology, Infrastructure and Support, and Instructional Technology and New Media. These units work cooperatively with each other and with units outside of DoIT to provide high-quality services to the UMBC community.
 | Business Technology Services
Mr. Joe Kirby
kirby@umbc.edu Admin Building 627 410.455.3020 |
Business Technology services provides support for administrative and business applications used at UMBC. In particular, today they provide support for PeopleSoft HR and Finance, iStrategy data warehouse, and our legacy SIS.
New initiatives underway include the implementation of the PeopleSoft Student Administration modules, expected to be fully completed by fall 2009 and a new document imaging initiative designed to support better customer service for students and faculty. |
 | Infrastructure and Support Services |
Infrastructure and Support Services is responsible for overseeing the technical operations of the campus IT infrastructure: servers, disk space, network, security, and computer labs. In addition, this unit provides support for our identity management system and for general campus IT support.
Initiatives underway include the following:
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 | Instructional Technology and New Media
Mr. John Fritz
fritz@umbc.edu Engineering 101 410.455.6596 |
Instructional Technology and New Media is responsible for overseeing the teaching and learning infrastructure and support for UMBC: audio-visual services, Blackboard course management system, the International Language Center, interactive video conferencing (IVN), and New Media Studio. This unit works closely with the Faculty Development Center, Kuhn Library, and Continuing and Professional Studies.
Initiatives underway include the following:
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